Gateway Community Health has specially trained workers who have a specific role of handling all incoming client enquiries who wish to access our services.  These people are our Client Services Intake Staff.

To ensure all clients have fair and equitable access to our services, our intake service takes some details from each enquiry and prioritises each case.

If you are re-entering our agency to receive a service provided by a particular team, you may find some processes have changed.

How Intake Works

An assessment is completed to identify which service will best meet your identified needs.

You will then be linked with the most appropriate service OR in some cases be placed on a waiting list, or offered alternative options such as support groups or group sessions.

As we are not always able to provide specialist services, please be assured that you may be referred to another service within the community only so that you may receive the most appropriate service suited to your needs.